On the topic of User Experience - It's been interesting to see how investor demand for AI has manifested itself in the Enterprise SaaS space as copilots or chatbots embedded in the product, to varying levels of usefulness.
I'm curious to see if this incremental approach will work. Likely, fundamentally reworking UX flows for businesses with 100+ million ARR becomes difficult due to the risk of alienating the existing customer base in some form of the Innevator's Dilemma.
Very well written; specifically loved the last sentence! :)
On the topic of User Experience - It's been interesting to see how investor demand for AI has manifested itself in the Enterprise SaaS space as copilots or chatbots embedded in the product, to varying levels of usefulness.
I'm curious to see if this incremental approach will work. Likely, fundamentally reworking UX flows for businesses with 100+ million ARR becomes difficult due to the risk of alienating the existing customer base in some form of the Innevator's Dilemma.